DevSyx Insights
Written answers, not sales calls.
What we know about running a service business with less friction — in writing, so you can read it at your own pace and judge it on its merits.
Why customers call to ask where their job is — and the page that stops the calls
Customers do not call because they are impatient. They call because your process is invisible to them. What a simple status page changes, and what it honestly costs to build one.
29 September 2026The spreadsheet that outgrew the business
Spreadsheets are the best first system a business ever has — and the worst last one. An honest owner's guide to knowing when the sheet became unaudited software, and what replacing it actually involves.
4 August 2026The two-bookings problem: what a scheduling system must never do
Double-booked chairs and lost appointments are not bad luck — they are a system property. Here is what good scheduling software refuses to allow, and why it matters to a salon, studio or workshop.
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